We see all patients regardless of ability to pay. We never send anyone to collections for not paying bills. We are legally required to send statements to every client; however, if you receive a bill from Lyon-Martin and cannot afford to pay it, please disregard it!
See the Insurance & Coverage page for more information.
For medications we have prescribed you before, contact your pharmacy and have them send us a refill request. We have a 72 hr prescription refill turn around time, so please request your refills well in advance before running out.
Para medicamentos que nunca le hemos recetado antes, debería hablar con un proveedor(a/e) en una cita para discutir la receta.
Please have the pharmacist fax us a prior authorization request so we know to do the necessary paperwork to obtain insurance coverage of your medication. Alternatively, you can call contact us so we know to help you troubleshoot with the pharmacy.
Due to variable lab processing times, we ask 7 days of turn around time for lab results. We currently use a “No News is Good News” policy. This means normal lab results are not typically reviewed with you unless you call to request the results. Abnormal results will be reviewed either by phone or in an appointment. We will attempt to reach you by phone or mail if your results require additional follow-up. You can access most lab results via your Lyon-Martin MyChart.
Puede enviar los formularios completos por correo electrónico a nuestra bandeja de entrada general, info@lyon-martin.org, o puede dejarlos o enviarlos por correo a 1735 Mission Street, San Francisco, CA 94103. También los puede enviár por fax a (415) 252-7512
If you know that you are not going to be able to make your appointment, please let us know as soon as possible so we can accommodate others in the schedule. We do not charge fees for no-shows or cancellations, we just want to make sure others are able to access the care they need, and we cannot do that if people no-show appointments that someone else could have needed.
If you are more than 10 minutes late to your appointment time, we cannot guarantee that you will be seen for your appointment. If we cannot accommodate you, you can wait for a no-show or you may re-schedule for another day.
De conformidad con las leyes de privacidad de HIPAA, no podemos divulgar su información médica protegida a nadie fuera de la organización sin su permiso explícito. Las excepciones a esto incluyen remisiones a proveedores de atención especializada externos y situaciones de emergencia. Internamente, solo discutiremos la información mínima necesaria para brindarle la atención que necesita. No dejaremos mensajes en su correo de voz a menos que nos dé su consentimiento explícito para que lo hagamos. Tiene derecho a elegir cómo nos comunicamos con usted. Por ejemplo, si no desea recibir correo nuestro, solo nos comunicaremos con usted por teléfono.
We are legally required to inform you of how much the services you received cost. We are legally required to at least attempt to collect this money from you once. That being said, we provide all services regardless of ability to pay and we do not send anyone to collections for failing to pay. So, if you are unable to pay the bill, you can either contact us to create a payment plan, or you can ignore it completely and it will be written off.
If you receive a bill from Quest Diagnostics, our lab processing company, that you are unable to pay, please call them directly to apply for their discount program. Quest has a discount application system that is separate from, but aligned with, the Lyon-Martin sliding scale discount program. Even if you have completed a sliding scale application with our clinic, you will need to request that separately from Quest. Unfortunately, Quest does send people to collections, so we recommend you reach out to them as soon as possible to apply for their discount program or set up a payment plan.
If you have completed the discount application process with Quest and are still unable to afford any remainder of the bill, please reach out to the clinic and provide us with a copy of the bill you received for us to negotiate on your behalf with Quest.
Por ley, todos los profesionales autorizados de la salud son reporteros obligatorios. Esto significa que estamos obligadxs a informar a las autoridades si tenemos sospechas de abuso, negligencia y violencia doméstica.
Debido a que las compañías de seguros y los cirujanos siguen los estándares de atención de WPATH, podemos ayudarle a obtener las cartas necesarias para obtener la aprobación de su compañía de seguros y cirujano para seguir adelante con la cirugía de afirmación de género.
First, schedule an appointment with your primary care provider to discuss the referral. If your primary care provider clears you medically, they will submit a referral order for that particular surgery. Our care coordinator will then reach out to you to schedule you with a mental health provider to do your mental health letter if needed. Once we receive your mental health letter, your medical clearance letter is written and we will send both letters to the surgeon of your choice in network with your insurance company. You can then schedule your consult with the surgeon. Once you are seen in your consult, the surgeon will schedule your surgery date. We then will reach out to you 1 month prior to your surgery date to assist with any pre-op preparation needed to ensure you have the support you need for surgery.
Llámenos al (415) 565-7667 para agendar una cita para un nuevo paciente.
Traiga su identificación e información de seguro o cobertura o, si no tiene seguro, traiga su documentación de ingresos.
Trate de llegar 15-20 minutos antes de su primera cita para completar nuestra documentación de admisión.
You can contact our Gender Affirming Care Coordinator and schedule a time to complete the paperwork with them.
Please contact our Medical Care Coordinators to check on the status of your referral and how to go about scheduling.
We can see you for gender affirming care only! Though we likely will need a referral from your primary care provider and/or prior authorization from your insurance company. Please coordinate with our front office.