Patient Communication Associate

Job Overview

Are you a customer service aficionado?  Would others describe you as compassionate?  Can you speak English and Spanish fluently?  Do you want to help provide quality healthcare for the underserved?  If so, HealthRIGHT 360 is currently looking to fill a Patient Communication Associate position opening at our Lyon-Martin Health Services program in San Francisco, CA!  The ideal candidate has prior medical office experience, and experience working with homeless, mentally ill and substance using patients that have various lifestyles, ages, sexual orientations, and ethnic and cultural backgrounds.  In this position you will gain experience working collaboratively as part of a team to address biomedical and psychosocial needs of patients.  You will also get the opportunity to cross train and learn new things daily while working in an integrated behavioral health/primary care model.  Sound interesting?  Below you will find a more detailed description of some of the duties and requirements of the position.

Lyon-Martin Health Services (LMHS) is a fast-paced, innovative community health center in San Francisco.  We are warm, welcoming, non-judgmental and down-to-earth. Our patients are women, lesbians,  transgender and genderqueer people who are diverse in age, diverse in ethnicity and diverse in social circumstance.

The health center was founded in response to a lack of understanding for how to provide evidence-based health care to lesbians. Today, the health center responds to gaps in care for all women and transgender people,  providing  primary care  and integrated behavioral health services  to create a medical “home” for our patients.  LMHS stands at the forefront of lesbian and transgender health care issues, and has assumed a position of national prominence in the area of LGBT health services.

In March of 2015, we underwent a strategic merger with HealthRIGHT 360. While preserving each organization’s unique specializations and orientation to care, the strategic alliance bolsters both groups in the changing landscape of healthcare under the full implementation of the Affordable Care Act.

Key Responsibilities

*The first point of contact for all patients calling into the clinic and therefore are responsible for appropriately completing or triaging all patient needs and inquiries.
* Work closely with Patient Care Coordinators, Front Office staff, and provider teams to ensure that patients feel supported in accessing their care.
* Work with insurance companies and pharmacies to help patients get coverage for their medication.
* Ensure patients are enrolled in any health benefit coverage for which they are eligible.
* Excellent customer service.
* Function as part of a care giving team.
* Demonstrates commitment to mission of the organization, queer health, racial justice and community oriented care.
* Expected to provide all patient care in a sensitive and non-judgemental manner.
* Actively engage in assessing how to increase department efficiency and satisfaction.
* Maintain a high degree of professional competence and highest possible ethical standards.

Education and Knowledge, Skills and Abilities

* High school diploma
* Spanish speaking bilingual (preferred)
* Ability to manage and deescalate crisis situations
* Intelligent and warm with excellent listening skills and strong fund of knowledge
* Ability to work effectively with diverse populations
* Ability to work independently and as part of a team

Compensation: $16-$16.50/hr
Type: Hourly/Non-Exempt
Hours/wk: 40
Benefits: plus HealthRIGHT 360 offers a comprehensive benefits package

Click here to apply