Director of Clinic Operations

Job Overview

Under the direction of the Vice President of Healthcare Operations, the Director of Clinic Operations will play a key role in ensuring overall efficient operations of the agency’s clinics. The Director of Clinic Operations will be responsible for the organizational day-to-day needs of clinic operations, and direct supervision of the administrative staff.  The Director of Clinic Operations will develop, execute and oversee aspects of service delivery, quality assurance, governmental regulations, licensing, regulatory compliance, program policies and practices, assess and addresses client access, needs, and issues. The position will be hands on, interact and coordinate with management, staff and patients.

Key Responsibilities

 Administrative/Project Management/Policies

  • Ensure that all administrative policies and procedures are current and make appropriate updates
  • In conjunction with care teams, continually assess and adjust patient flow for increased efficiencies
  • In conjunction with the Medical Director, Quality Improvement Manager and appropriate staff coordinates and delegates administrative and clinic maintenance responsibilities such as patient access, patient education sheets, patient experience surveys, chart creation and other special projects
  • Support and manage Electronic Medical Records ensuring compliance with all applicable laws and regulations
  • Support in implementation and maintenance of Clinic’s 340B Pharmacy program
  • Coordinate general maintenance of facilities with both internal department and external agencies
  • Facilitate off-site storage and retrieval of documents
  • Manage patient grievances
  • Assures procurement of needed clinic and office supplies and equipment

Organizational Planning/Quality Assurance Improvement 

  • Facilitate on-going organizational development, team building, and capacity building
  • Participate in quality improvement activities
  • Continually assess the Program’s strengths and weaknesses as well as the changing client communities and service needs
  • Develop short and long-term programmatic and strategic plans in conjunction with Deputy Medical Officer, Vice President of Healthcare Services, and/or Medical Director.
  • Responsible for monitoring clinic operations compliance with all federal, state, and regulations

Clinic Management

  • Responsible for direct supervision of all administrative personnel
  • Coordinates with management team to ensure operational efficiency
  • In conjunction with the Medical Director, leads team staff meetings to address personnel matters, operational issues, and to assist in resolving problems that may exist
  • Establish, update, and maintain procedures for reception, intake, eligibility determination, and medical records filing, including scheduling of staff and task management
  • Ensures that appropriate staff are trained as eligibility workers.
  • Ensure billing is in compliance with grants, licensing and funding requirements
  • Is trained as an eligibility worker and has basic understanding of clinic billing
  • Monitors drawer reconciliation to ensure accuracy
  • Works closely with Billing Manager to facilitate accuracy of data, correction of errors, and adherence to policies and procedures related to billing and collections
  • Handles aspects of management, including direct supervision and mentoring of subordinate staff
  • Managerial activities may include but are not limited to, hiring, training, motivating, evaluating, disciplining, and terminating.  Ensure that appropriate training is provided to all staff and volunteers regarding cultural competencies.
  • And, other duties as assigned.

Education and Knowledge, Skills and Abilities

Education and Experience


  • Bachelor’s in related field or Nursing;
  • Minimum of 3 years community clinic program management experience or equivalent
  • Experience in a Supervisory role
  • Extensive experience managing government and private contracts, including FQHC programs
  • General knowledge of clinic billing and various health insurance programs.
  • Experience managing organizational change and re-structuring
  • Excellent leadership, organizational and communication skills
  • Commitment to community oriented primary care
  • Commitment to providing nonjudgmental quality health care to those in need
  • Experience working with LGBTQ populations
  • Comfort in providing service to patients with mental illness, post incarceration, disabilities, etc.
  • Experience and commitment to working with diverse communities


  • Master’s degree in related field, such as MPH, MPP.

Lyon-Martin is an equal opportunity employer. People of color, women, transgender people, lesbians and people living with HIV/AIDS are encouraged to apply.

Compensation: TBD
Type: Salary/Exempt
Hours/wk: 40
Benefits: plus HealthRIGHT 360 offers a comprehensive benefits package

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