Medical Assistant

Job Overview

Are you a medical assistant who is passionate about providing dignified, compassionate and respectful care to women and the LGBT community? If so, HealthRIGHT 360 is currently looking to fill a Medical Assistant position opening at our Lyon-Martin Health Services program in San Francisco, CA! The ideal candidate has worked in an outpatient medical setting; knowledge of laboratory requirements; experience working with homeless, mentally ill, substance using patients; and a commitment to the lesbian, bisexual and transgender community.

The Medical Assistant is responsible for care of patients, including taking vital signs, performing laboratory procedures, performing in-house diagnostic testing and injections, assisting providers with procedures, and assisting patients in navigating the larger health care system. In addition, s/he will specifically manage activities associated with the laboratory, hazardous waste disposal and supplies. S/he is expected to provide all patient care in a sensitive and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team

The intent of this job description is to provide a summary of the major duties and responsibilities of this position, and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

Key Responsibilities


Reports to: Clinic Director


1. Take patients to examination rooms, document patients’ chief complaint, weight, temperature, pulse rate, respiratory rate, blood pressure, and pain score and prepare room for visit
2. Assist providers with medical office procedures.
3. Collect samples such as urine, blood and stool specimens as directed by provider and prepare specimens for transport to laboratory.
4. Perform CLIA-waived laboratory tests as available in-house and perform appropriate quality control measures for each test.
5. Perform phlebotomy, administer medications and immunizations and place PPDs.
6. Release personal health information according to Lyon-Martin policies and procedures and HIPAA regulations.
7. Promptly document all care provided, including telephone calls, in the medical record following charting protocols and applicable CA state requirements.
8. Maintain equipment in examination rooms and laboratory.
9. Prepare laboratory test results for review by providers.
10. Clean, organize, and stock the laboratory and exam rooms
11. Perform inventory on emergency kit, medications, vaccines and supplies, discard expired stock and order to keep stock current and adequate for clinical care.
12. Disinfect and sterilize re-usable medical supplies; perform microbial testing monthly with autoclave.
13. Perform quality control testing and maintain laboratory logs.
14. Act as point of contact for reference laboratories, hazardous waste disposal companies,
15. Assist in training new volunteers and/or staff in job functions.
16. Participate in monthly staff meetings.
17. Along with colleagues, assist in continuous quality improvement through on-going problem/needs identification and problem solving.
18. Represent Lyon-Martin at and/or attend conferences, in-service trainings, and meetings at the request or with approval of supervisor.
19. Complete all mandatory trainings on an annual basis, including but not limited to Confidentiality, Fire Safety, Incident Reporting, Child Abuse and Maltreatment and Domestic Violence, and Infection Control.
20. Comply with all aspects of Lyon-Martin Policies and Procedures as well as all Lyon-Martin agreements with insurers and other entities, and all applicable statutes, regulations, governmental agency guidelines, and non-governmental oversight body requirements that place requirements on Lyon-Martin.
21. Perform other duties as assigned by supervisor to maintain a high level of patient-centered care.

Education and Knowledge, Skills and Abilities

1. High School Diploma / equivalent or higher; Medical Assistant certificate preferred;
2. Solid understanding of medical concepts and infection control
3. Written and verbal English literacy and ability to explain medical concepts; additional language ability (especially Spanish) preferred
4. Working knowledge of patient management software (Misys Tiger preferred)
5. Possession of CPR certification, preferred.
6. Strong phlebotomy skills preferable.
7. Excellent communication and interpersonal skills and problem-solving abilities
8. Ability to work cooperatively with others and demonstrate good judgment in unusual and emergent situations.
9. Ability to work independently and mange multiple tasks simultaneously.
10. Flexibility working in a small, fast-paced non-profit clinic
11. Computer literacy
12. Prior medical office experience preferred


1. Experience working with homeless, mentally ill, and substance using patients.
2. Experience working with populations with varying lifestyles, ages, sexual orientations, ethnic and cultural backgrounds and economic status.
3. Experience working with lesbian, bisexual and transgender patients

Compensation: $16.00-$16.50
Type: Hourly/ Non-exempt
Hours/wk: 40
Benefits: HealthRIGHT 360 offers a competitive benefits package
Status: Full Time